Consent
By accessing or using the Industrial Neural web service, you consent to the terms of this privacy policy.
When personal information is collected
Industrial Neural may collect personal information about you when you register to use the service, use the service or contact Industrial Neural for support.
What personal information is collected
Industrial Neural collects and stores account and contact information such as individual names, email addresses and business names.
Industrial Neural provides the service for professionals working in businesses and organisations and does not knowingly collect information from people under the age of 18. If such information is brought to the attention of Industrial Neural, it will be deleted.
Why personal information is collected
Industrial Neural collects personal information for a range of the purposes related to the service, including:
- Registration
- Authentication
- Use of service functionality
- Maintenance and administration
- Provision of technical support
- Resolution of technical issues
- Alerts and notifications
- To advise you of changes and updates
- Security investigation and resolution
- Payment processing
- Invoicing and receipting
- Resolution of billing enquires
- Compliance with valid requests from law enforcement authorities
- To advise you of service features and related products
- Responding to comments, requests and enquiries from you
- General and miscellaneous communication with you
Administrators at your organisation
If you have been invited to access the service by an administrator at your organisation, the administrator will have access to your name and email address and will be able to update your details, change your access level or remove your access to the service.
Administrators are responsible for compliance with applicable laws relating to the collection and use of personal information in connection with the use of the service - including, but not limited to, the right to disclose the information to Industrial Neural.
Third Parties
Industrial Neural uses third party service providers for data centre resources (such as servers) and payment processing.
Industrial Neural may disclose your personal information to third parties for purposes related to the service, including:
- Complying with valid requests from law enforcement authorities or legal processes
- Enforcing Industrial Neural agreements, policies and terms of service
- Defending Industrial Neural against any claims or allegations
- Protecting the security or integrity of the service
- Protecting Industrial Neural, its customers and the public from harm or loss
Industrial Neural may share or transfer your data, content and personal information in connection with, or during negotiations of, any merger, sale of company assets, financing, bankruptcy, or the acquisition of all or part of Industrial Neural by another company. Industrial Neural will notify you of any change-of-ownership via its website and/or email to an administrator at your organisation.
Data quality
Industrial Neural may run programmatic data quality checks with the objective of detecting duplicated, unsynchronised, incomplete or otherwise corrupted data so that such data can be corrected or deleted. The sole purpose of such activity is to maintain the stability and accuracy of the service.
Cookies
Industrial Neural uses cookies for the purpose of managing authentication. Cookies are small data files stored on your computer or device.
Your browser settings allow you to manage whether or not you accept cookies. You may choose to not accept cookies, however this will impact your experience of the service.
Security
Industrial Neural takes multiple precautions to protect your personal information from unauthorised access, modification or disclosure. Your personal information is stored on secure servers that have SSL certificates, and all data transferred between you and the service is encrypted.
However, there are limitations to the extent that Industrial Neural, or any company, can prevent unauthorised access to data. Industrial Neural cannot absolutely guarantee that your personal data will be secure at all times. Transmission of personal information over the Internet, and storage of data on servers, is at your own risk.
Data sovereignty
Industrial Neural stores your personal information on servers located in the United States of America (the U.S.) and uses a specialist third party data center provider. If you are a non-U.S. resident, this means that your personal information will be transferred to the U.S. By entering personal information into the service, you consent to that personal information being hosted on servers located in the U.S.
Accessing & updating personal information
You can request to access, update or remove your personal information with Industrial Neural by emailing support@industrialneural.com. If you are not an administrator at your organisation, an administrator at your organisation may also be able to assist with your request.
Enquiries & complaints
You can make an enquiry or complaint related to the handling of your personal information by Industrial Neural by emailing support@industrialneural.com.
Retention of personal information
Industrial Neural will retain your personal information for as long as is required to provide web services to your organisation, comply with legal obligations, resolve disputes and enforce the agreement.
Industrial Neural stores backup copies of all content and data, including personal information, to prevent data loss in the event of a security breach or system failure.
Modifications to privacy policy
Industrial Neural may periodically update this privacy policy and advise you by updating this web page. If a material change is made to this privacy policy, you will be notified by email.